We pride ourselves on our delivery service, and for all orders over £500 we will deliver straight to your door free of charge within a 50 mile radius of our showroom in Newark.
To help you understand our delivery process, we thought it would be useful to create a blog highlighting the key areas of our service.
How Will My Order be Delivered?
We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order.
Our prices for delivery reflect the size of product, the value of your order and the level of service you require.
We want to offer our customers the best value for money prices we possibly can and give you the choice of collection, delivery only, or delivery and assembly.
We will place your order with our trusted manufacturer partners, and arrange for delivery to our store in Newark – We will keep you informed every step of the way, and contact you when the item arrives.
You simply collect from our premises, and take home yourselves.
This is a FREE service, and many of our customers choose to do this to take advantage of the low prices this allows us to offer you – many retailers simply add the price of delivery into their products, and you are paying for delivery whether you like it or not!
Small Parcel Delivery
Your items will be delivered by one of our parcel carriers to your front door.Upon dispatch, we will notify you via email with the estimated day of delivery and tracking number. (this will be for smaller items, where it is possible for one person to deliver to Your Home)
Some larger items will be delivered by our Two Person delivery team to the entrance door of your dwelling, delivering over the threshold into Your Home. This service is simply a drop off into Your Home, and you will be required to assemble your purchase and remove all packaging yourselves – this service is offered FREE for all orders above £500 anywhere within our delivery area (photo above)
Orders less than £500 in value can be delivered at the discounted rate of £20 per delivery.
Room of Choice and Assembly Delivery
The largest items will be delivered by specialist carriers to a room of choice in your home, and assembly can be carried out by our highly trained crews for a small fee – the team will remove all packaging for you and will perfectly setup your purchases to your exact requirements.
To guarantee a smooth delivery, please ensure that your home is ready to take delivery and accessible for our crews. Please remove potential obstacles and any fragile or valuable objects from the delivery path.
Please contact us to arrange assembly to discuss assembly options available – with the current situation this is a fast changing environment and we want to ensure your safety and the safety of our delivery teams.
Returns and Cancellations
For all returns and cancellations please contact our Store on 01636 859 111, or email us at firstname.lastname@example.org
We want you to be delighted with your product and will work with you to arrange a suitable replacement, carry out a fully guaranteed repair, or cancellation of your order.
We comply with all legislation and legal requirements and promise to work with you to reach a satisfactory outcome.
- Free delivery on all orders above £500
- £20 delivery for orders less than £500
- For assembly options please contact us email@example.com
- 50 mile radius of our showroom in Newark, Nottinghamshire