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Your Home Newark Returns Refunds & Cancellations

We want you to be delighted with your product and will work with you to arrange a suitable replacement, carry out a fully guaranteed repair, or cancellation of your order.  
We comply with all legislation and legal requirements and promise to work with you to reach a satisfactory outcome. 

Store purchase: 
If you made your purchase direct from our store in Newark and wish to return it or cancel an order please call the store on 01636 859111 or email enquiries@yourhomefurniture.co.uk. 

 

Online purchase: 
If you made your purchase online please check the following information.  

These terms do not affect your statutory rights and are in addition to The Consumer Contracts Regulations 2013 (CCR) requirements.  

CCR applies only to purchases made by an individual (consumer) and not a business transaction, or where items are delivered to a business address.  

If you are a business wishing to return items please contact our Sales Team for advice on 01636 859111 or email us at enquiries@yourhomefurniture.co.uk. 

We carefully select our products and hope you will be happy with your purchase; however there may be times when you feel you need to return an item to us. 

For any returns enquiries, call us on 01636 859111 or email us at enquiries@yourhomefurniture.co.uk.  We will endeavour to get back in touch with you within 1 working day.  

 

Faulty, Damaged or Incorrect Item/s 
Apologies if any of the item(s) you have received are faulty, damaged or incorrect. Please notify our Sales Team as soon as possible and we will rectify the problem with as little inconvenience to you as possible. Please note you have 14 days from the day after your receive the goods to advise us of the above. 

 

Unwanted Item/s 
There is no need to worry if you have had a change of heart with your purchase, provided you are a consumer (not a business customer), you have the right to cancel either all or part of your order and return the products to us. Under the Consumer Rights Directive, you must notify us of your intent to return the products within 14 days from the day after you receive your order. From this point all of the products must then be returned back to us within 14 days. 

 
You are responsible for both the cost of the return and the goods themselves whilst in transit until they reach our store, and signed for by a member of staff. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers (we would recommend you use a trackable service to return items). And subject to it being the entire original order that has been returned we will refund both the cost of the products along with the original standard delivery cost at time of order, even if a priority service was paid for at the time of order. 
 
Please ensure that the goods are unused and are in a perfect, complete and re-saleable condition (this does also include the product packaging, labels and instruction). If the products are returned to us damaged or worn, we may deduct a reasonable fee from the refund to cover this. 
 
If there are any incomplete items returned to us, we will not be able to refund you. You will be held responsible for any other charges incurred in connection with your order, for example, delivery charges etc. 
 
Upon receipt of your return you will be refunded for the amount paid for the goods. A refund/exchange will be actioned by Your Home Newark within 14 days of receipt of the goods. Please note no refunds will be given for the delivery cost of returning the unwanted goods to us. 

 

Items Lost When Returning 
Please note that Your Home Newark are not accountable for any item/s lost whilst they are being returned. You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method which requires a signature upon delivery. 

 

Refunds & Replacements 
Personalisation & Modification of Products - No refund or exchanges will be given on items produced or modified at any time to your specification. 

 

Made to order furniture and sofas 
These special items cannot be cancelled once they have been manufactured, however in some special circumstances we may still be able to take return of these items, but a restocking fee of up to 40% may be applicable.  

 

Returns address 
Your Home Newark Returns Department 

Units 10 & 11 Beaumond Cross Shopping Centre 
Portland Street 
Newark 
Nottinghamshire 
NG24 4XG  

01636 859111 

enquiries@yourhomefurniture.co.uk