How will my order be delivered?
We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order.
Our prices for delivery reflect the size of product, the value of your order and the level of service you require.
We want to offer our customers the best value for money prices we possibly can and give you the choice of collection, delivery only, or delivery and assembly.
Where possible we use our own expert delivery team, however in some instances due to logistics we may employ the use of a 3rd party courier service.
We will place your order with our trusted manufacturer/supplier partners and arrange for delivery to our store in Newark.
We will keep you informed every step of the way, and contact you when the item arrives.
You simply collect from our premises, and take home yourselves.
This is a FREE service, and many of our customers choose to do this to take advantage of the low prices this allows us to offer you – many retailers simply add the price of delivery into their products, and you are paying for delivery whether you like it or not!
Small Parcel Delivery
Your items will be delivered by one of our parcel carriers to your front door. Upon dispatch, we will notify you via email with the estimated day of delivery and tracking number. This will be for smaller items, where it is possible for one person to deliver to Your Home.
Larger items will be delivered door to door by our own delivery service.
Some larger and heavier items will be delivered by our Two Person delivery team to the entrance door of your dwelling and delivered over the threshold into Your Home. This service is simply a drop off into Your Home, and you will be required to assemble your purchase and remove all packaging yourselves.
This service is offered FREE for all orders to the value of £500 and above, anywhere within the UK mainland.
Orders up to £499 in value can be delivered at the discounted rate of £29 per delivery.
Room of Choice and Assembly Delivery
Please be aware that our internet service is a door to door delivery service only. This enables our internet prices to remain competitive for you.
If you are ordering your product online and require a room of choice and/or assembly service please call us prior to placing your order to discuss your requirements.
There will be an additional charge for this service dependent on your location, access and the product being ordered.
In Store orders
The largest items will be delivered by specialist carriers to a room of choice in your home. All assembly will be carried out by our highly trained team who will remove all packaging for you and set up your purchases to your requirements.
All orders of £2,000 and above automatically qualify for this enhanced service FREE OF CHARGE within the 20 mile radius of Newark town centre.
For orders up to £2,000 in value and out of area there will be a surcharge to reflect this premium delivery service. This surcharge is from £40 dependent on your location, access and the product being ordered.
IMPORTANT - To guarantee a smooth delivery:
Please ensure that your home is prepared and accessible.
Please remove potential obstacles and any fragile or valuable objects from the delivery path.
Please ensure that when placing your order you have made us aware of any access issues such as narrow entrance, above ground floor entrance, lifts or stair access.
Please ensure that you measured the space intended for the product. There will be a further charge for redelivery for items refused due to access/size issues.
Some items are suitable for direct shipping to you and will be delivered to you by the manufacturer /supplier.
You will be notified during the order process if this is the case.
Returns and Cancellations
We want you to be delighted with your product and will work with you to arrange a suitable replacement, carry out a fully guaranteed repair, or cancellation of your order.
We comply with all legislation and legal requirements and promise to work with you to reach a satisfactory outcome.