Customer Satisfaction and Service Policy
At Your Home we understand that customer service can make or break a businesses success.
We are an independent retailer committed to delivering excellent customer service from the moment you visit our local stores or when you first see us online.
We ensure that all the products we carry are carefully chosen for quality, style and all budgets and are fully supported by our own 1 year guarantee. Additional guarantees and warranties are also available from our suppliers and manufacturers.
Our staff are experienced and have a wide knowledge of all the products offered. We constantly offer opportunity for our team to learn more about the products we sell. By doing this we ensure that customers can make the most informed choice and have support from our team.
The Your Home team is like a family. We value our customers and welcome them back time and again.
Whether you are on the phone, contacting us by email or visiting one of our stores we want you to feel relaxed, welcome and confident in the knowledge that our aim is to deliver what is best for you and your needs.
We offer a service that we would like to receive ourselves. We do this by encouraging our team to listen, acknowledge, respond and deliver.
To ensure this happens we are constantly reviewing customer contact and feedback.
We encourage feedback from our customers in various ways which include, social media, review sites such as Google and Trustpilot, email, newsletters and customer surveys.
We use this to inform the whole team. We find out where we can improve and deliver an even better customer service experience. We also like to celebrate our successes and testimonies.
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